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On-Site Technical Support
Boots-on-the-ground technical support at your facilities
Some issues can only be resolved in person. Our on-site technical support technicians are dispatched to your offices, data centers, or branch locations to handle hardware repairs, hands-on troubleshooting, deployments, and end-user support that remote teams can't reach. Coverage can be scheduled on a recurring basis or dispatched on demand.
Support Activities
- Desktop, laptop & peripheral break-fix
- Hardware installs, moves, adds & changes (IMAC)
- Server & data center hands-on support
- Conference room & AV support
- New-hire & office setup / deployments
Coverage Options
- On-demand dispatch (same-day / next-day)
- Scheduled recurring on-site visits
- Full-time embedded on-site technician
- Multi-site & branch office rotation
- After-hours & weekend maintenance windows
Ready to build your team?
Every engagement can be combined and tailored to your environment — from a single embedded technician to a fully staffed, multi-site program. Contact us to scope the right mix of services for your organization.